Signing a contract to do a roof replacement through insurance

Navigating Your Roofing Insurance Claim: Step by Step

Step-by-Step Guide to Navigating Your Roofing Insurance Claim

– When dealing with a roofing insurance claim, following a step-by-step process can help ensure a smooth experience. Here’s a detailed explanation of each step of the process:

  1. INSPECTION/EVALUATION

    We won’t know if you need repairs or replacements until we have a look. One of our experts can easily identify storm damage and assess the condition of your roof. If it just requires a simple minor repair, don’t worry, we do those for free! If more drastic measures are needed, we’ll let you know and coach you through filing a claim with your insurance carrier and begin walking you through the entire process. If a claim is filed, it will go something like this:

  2. SCHEDULE ADJUSTER APPOINTMENT

    Now that your claim has been filed, you should receive a phone call from your insurance provider to schedule the adjuster appointment.

    Call us as soon as this is scheduled.

    From this point on, your go-to response to any inquiries made by your insurance provider should be, “That’s a good question; please speak to my contractor.”

  3. ADJUSTER APPOINTMENT

    At the adjuster appointment, a representative of Davis Roofing Solutions will show up on-site to ensure the roof gets bought by your insurance provider. If a contractor is not on-site during the adjuster appointment, the probability of the roof getting bought goes down drastically.

  4. FIRST CHECK & ESTIMATE

    Once the roof is declared totaled by your insurance provider, they will draft an estimate of the cost of repairs. The total value is called the Replacement Cost Value (RCV). The age of the roof determines the depreciation amount. Depreciation is subtracted from the RCV, the remaining value of the roof is called the Actual Cost Value (ACV). Your deductible is taken out from there, as that portion is your responsibility, not the insurance carriers. The remaining amount is called the Net Claim. This will be the amount of the first check your insurance provider will issue.

  5. PAYMENT IS MADE

    Once you receive your first check, we will collect that and your deductible simultaneously. You will only need to endorse the insurance check; you do not need to cash or deposit it. We will deposit these 2 checks into our bank account and schedule your installation.

    NOTE: Oftentimes, your mortgage company will be listed on the check. We will take care of getting that endorsement for you. All you will need to do is sign an authorization form and we will take care of the rest.

  6. INSTALLATION

    Installation typically takes about a day. During this time, all we ask is that you bring in fragile lawn ornaments/items and move the vehicles out of the driveway so that we can park our trailer and materials and ensure that your vehicle doesn’t get damaged during the installation.

  7. ANY OTHER TRADES

    Often a claim will include other trades such as gutters, window screens, fencing, garage doors, chimney flue cap, chimney crown, etc. We will complete all other trades about the claim as soon as possible after the roof is installed.

  8. FINAL INVOICE AND CHECK

    After we have completed all trades about the claim, we will submit a final invoice and certificate of completion to your insurance provider, and negotiate any supplemental payments. After we have done this, your insurance provider may confirm with you that the work is done. Please make sure you check with us before confirming this with your insurance provider. When the insurance provider finalizes the claim, they will release the depreciation check and any other amounts due.

  9. FINAL PAYMENT

    When the final payment arrives, just like with the first check, all you need to do is endorse it and give it to us. We will stamp it, deposit it, and close out your job. When we close out your job, we will submit your manufacturer warranty and give you a class 3 or class 4 form if applicable for you to renegotiate your premium with your insurance carrier.

  10. REFERRALS AND REVIEWS

    After we have completed your job, if you are completely satisfied, we would ask that you leave us a review on Google and that you share your experience with your friends and family. We will always pay referral fees for any jobs that we install that you refer to us.

Remember, every insurance policy and claim may have specific requirements and processes. It is essential to read and understand your policy and communicate regularly with your insurance company throughout the claim process. Consulting with a professional roofing specialist can also provide valuable guidance and ensure a smooth insurance claim experience. However, it is very important to note that your roofing contractor is not an insurance adjuster and has no business talking about your policy with you. It is illegal in the state of Texas for a contractor to do so. If you have a contractor trying to discuss your policy with you, this should be an immediate red flag, and if not corrected immediately, may even warrant filing a report with Texas Department of Insurance.